FAQ

FREQUENTLY ASKED QUESTIONS

template sites

template sites

It’s a hella rad website customised with all your unique branding and content into a template layout.

It’s all done for you in record time and the site is nice and easy for you to manage going forward.

Think of it like a stencil. The outline is there – the structure of the whole page and how the menu works and stuff. But the way the stencil is coloured in is unique to your business – your logo, colours, pictures and words. You can either colour in the stencil with a royal blue marker or you can use a glitter pen. Although the stencil outline remains the same, the end result is something unique to you. The layout and functionality is a template instead of a totally bespoke design and build, but the website is still something unique to you and your business. It works well, looks great and does the job of giving you a legit online home.

A new business seldom has a huge pile of money to throw around on all the things, so instead we carefully choose to what to invest our start-up budgets on. A template site is much more affordable than a bespoke one. It’s like a buying a really great item of clothing from an upmarket chain store instead of getting a custom piece made by a specialist tailor. Aint nobody got cash for a hand-sewn ballgown cut to fit exactly to our bodies for our first dress, so why would we have the budget for a bespoke website when we’re just starting out (or ever)!

Just like buying an item of clothing off the rack means that you can afford to go back and buy another next season or when you decide that a tulle-ruffle neckline with silver studs and seven neon green sequin bows is not actually your style, so a template site allows you room to change your mind and evolve. As your business grows you’ll figure out what you want to do more of and what you no longer want to offer. A template site gives you the room to grow and refine your services as you go on your business journey. You’ll also be able to easily edit the site as your business changes.

Entrepreneurs often get caught in the trap of  “everything is figure-out-able” and so you feel like you should do everything yourself. Yes, anybody can build their own website, but at what cost? How many hours, weeks or months of your time are you willing to spend learning how to do it yourself? Is it worth it? Building a website that works and looks great on all devices is not as simple as it’s made out to be. It’s not rocket science and totally figure-out-able, but it’s also not as simple as making a cup of coffee (although a really good flat white is also not simple). Why buy all the fancy coffee-making equipment and watch all the tutorials and buy the books and go to the workshops and spend millions of hours perfecting making that flat white when you can just hand over some cash in exchange for a thoroughly delicious cuppa made by a friendly expert barista? You wouldn’t DIY it then right? So why try to do it all yourself with something as important as your website?

You are capable and strong and independent – you have to be to have gotten this far along your entrepreneurial journey. But just because you can do everything, doesn’t mean you have to do everything. Outsourcing is a necessity. Trust a professional, save yourself time, and get a better product in the end. Win-win-win (unicorn emoji).

Because we do it for you, you’re guaranteed to have a totally awesome website alive on the internet for all to see in record time. No more stressing about what the difference is between wordpress.com and wordpress.org and what plugins to buy and WTF a header is or any of that noise. Instead, just choose your template, book your build, and gather the content you need. Donezel Washington. Yay!

There is no catch! We’re not trying to upsell you on the membership, hook you into an unnecessary subscription or snatch any of your precious cash on stuff you don’t need. We’re simply offering an affordable and easy way to get a really great website and matching design collateral. Simple.

No tricks, just magic.

You ready?

refunds

refunds

All purchases are final. Once you’ve booked your build slot and paid your fee then there’s no turning back. You’re gonna get a hella cool Digital Sprinkles WordPress template website built onto your hosting server at your domain. If you don’t find the time to get your unique content together then that’s totally ok. We will simply build out the template site exactly like the demo and give you all the necessary tutorials to edit the site and populate it with your unique content when you are actually ready.

No. All purchases are final. Once you have made payment then your purchase is complete and cannot be refunded for any reason.

If something drastic happens and you no longer have the hosting and domain then please pop us an email at support@digitalsprinkles.com requesting a cancellation and letting us know why you no longer have access to the domain and hosting. We will then process your cancellation. Unfortunately, no refunds are offered as your build slot has been booked upon purchase and we cannot sell that slot again so we’ll just twiddle our thumbs during that scheduled time.

All content is due by two days before the scheduled build.  No exceptions. If you miss the content delivery deadline then we will simply build out a the website exactly the same as the demo.  It will then be your responsibility to populate the site with your own content.

No. Your build slot is locked in upon purchase and cannot be changed. Worst case scenario we will simply build out the template site exactly like the demo and give you all the necessary tutorials to edit the site and populate it with your own unique content when you are actually ready.

what you get

what you get

You get the template site you choose built for you on your domain and populated with your unique content.

We will upload and activate WordPress for you, install the skeleton theme and our Digital Sprinkles child theme for your template. Then we’ll install and activate the plugins your site will need including a premium page builder. 

We’ll create the pages and menus if applicable and then add the demo layout and functionality.

We’ll resize and rename your images according to SEO best practices before we upload them to the site.  We’ll add the images into the page in the places we know will look best (if you’ve uploaded options for us).  In other words we will choose the images we think work best in each image area according to orientation, movement, lines and quality.

All this is included in your purchase!

No.  What you pay for your template is what you pay and we won’t come back after checkout and ask for more money for anything.

You just need to buy your domain and hosting before you purchase a template site. The domain and hosting is for your expense and is not included in your purchase on Digital Sprinkles.

You absolutely can! You can buy our fully editable Canva templates to match your site design and provide a consistent look across all platforms.

No, sorry. What you see is what you get.  So if the site you buy has 4 pages then you will get 4 pages.  More than that the pages will be named the same the demo site e.g. home, about, services, contact. No changes will be made to this by us.  You are welcome to add extra pages, rename them or do whatever else you want after the site is built and handed over to you.  We will be adding new tutorials all the time to help you to take your website to the next level.

Your domain and hosting is not included and you need to purchase this yourself first before buying a template website from Digital Sprinkles.

Although we resize and rename your images according to SEO best practices and the sites we build are fast and fully responsive, we do not provide any SEO services as part of the website purchase. You will need to do this yourself after website handover and we’ll be adding a whole series of tutorials soon to help you with this.

Backups and updates of your site are also not included and you will need to do this yourself. We install and activate a great plugin that you can use to make backups yourself and we teach you how to use it. We also show you how to update WordPress, themes and plugins as part of the tutorial video series.

how it works

how it works

Minimum requirements:
– A business name
– You need to buy your domain and set up your hosting.

It’s a good idea to also have all your branding and images ready to go.  That way all you need to do after you buy and before we build is to get your copy ready.

You’ll get an email confirming your purchase and then within 48 hours you’ll get another email with a link to the project in our project management system. You’ll follow the link and you can start uploading your content for us into the relevant folders. You will complete the info doc with your social links and email for us to use on your contact form. You’ll also complete the copy documents for each page. This will have to be done by the content delivery deadline in the project calendar which is two days before your build slot.  You’ll get emails reminding you to upload your content and complete the relevant info and copy docs.

On build day you’ll need to be available via email for any questions we may have and in case of two-factor authentication for your hosting and/or connecting your Instagram feed to the site if necessary.

You’ll upload your content to the relevant folders in our project management system. We will send you a link to the project area within 48 hours of your purchase. It’s very easy to use and we know you’ll love how organised it helps the project be.

As soon as your site is built we’ll pop you an email with links to the tutorial videos and the pdf handbook for your template. We will add you as an admin user to your site and you’ll get an email from WordPress with a link to follow to reset your password.  Nice and easy. 

Yes, you will get full administrator access to the backend of your site.  That means that you can change and edit everything and really be in control of your own website.

Yes, your site is your own once it has been built. But the design remains the intellectual property of Digital Sprinkles so you can’t reproduce or resell your site or it’s design.

You’ll get links to the tutorial videos which cover the common use of the admin features and guides will also be posted on our blog. You’ll also get a pdf handbook walking you through the basics of managing your own site going forward. If you have an unanswered question pop us an email and we will point you in the right direction.

WordPress

WordPress

Absolutely nothing. We do everything for you. From the WordPress install on your server to theme and plugin setup and then the demo site build and populating it with all your unique content.

Of course! WordPress is very user-friendly and you’ll get the hang of it in no time at all. Especially with our comprehensive tutorial videos unique to your template site and complimentary written handbook. We also have top-notch after-sales support and detailed support documentation taking you through everything you need to know to manage your own site going forward (and maybe even take it to the next level if you’re ready for challenge).

None. We do everything for you. That includes a free starter theme from Digital Sprinkles designed to work effortlessly with our template websites. No complicated settings and overwhelming options and not bloated with tons of extra shit you don’t need. Simple. Efficient. And lighting fast!

Don’t worry about any of that. We install all the plugins you’ll need including a premium page builder that’ll make sure you can easily edit and manage your site, without having to pay a developer as your business grows and evolves. This is all included in your template purchase price. No sneaky extra fees and no spending hours and days of your life researching the endless list of plugins to find the right one – we’ve got the knowledge and we do it all for you!

technical

technical

extras

extras

Then get it! Get ALL THE THINGS!

If you’re ready to invest in a professional and strategic branding process that comes with bespoke everything then we highly recommend you check out the designers of your favourite templates and reach out to them to get started.

If you want some extra sprinkles to go with your shiny new website then check out our matching social templates and other editable business shiz.

You can buy fully editable Canva templates created to beautifully match the website templates. This gives your business a professional and consistent look and feel across all touchpoints. We currently offer social media templates for Instagram, Facebook and Pinterest. We also have rate cards and price lists. We’ll soon add business cards and flyers for you to use for print touchpoints for your business.

Not from us. What you buy is what you get. If the template site you purchase and book is a four page site then that is exactly what you get: a four page site. You can totes add an extra page yourself afterwards though! We have more advanced tutorials coming soon where we show you how to create new pages that match the rest of the site and template and add them to the menu and all that fancy stuff.

No, sorry this isn’t a magical sweet shop (although sometimes we wish it was with our sweet tooths – sweet teeth? – with the sweet tooth that each of us has – that’s better, but still clumsy – ugh, we digress – back to mixing and matching). Unfortunately, you can’t mix and match across website templates. What you buy is what you get and then we populate that exact template with your unique content (branding, pictures, writing, contact details).

support

support

If you have any questions about how to do something on your site we will point you to the relevant information or give advice on best practice principles.

Then you can pop an email to support@digitalspinkles.com with your question. We will get back to you within 12 hours with either the answer or to let you know that your request has been escalated to the relevant person and giving you an idea of when you can expect a response.

You simply email support@digitalsprinkles.com

You can expect to hear from us within 12 hours of receiving your email. 

You don’t have to pay anything extra for support. Our extensive help documentation is available to you free of charge with every template website purchase and if your problem doesn’t have answers in there then just pop us an email and speak to a real human about your question. We will try our best to help you as long your support request falls within the scope of our support (in other words it has to do with the website template you purchased from us – you can’t go asking us about where babies come from).

Forever.*
*And by “forever” we mean as long as the internet exists. If for any reason Digital Sprinkles will no longer exist on the internet then we will download all our help docs into a pdf and send them to each client via email with a teary farewell. Then they will exist in digital format until the zombie apocalypse (and probs after that too).

We take complaints very seriously and use them as an opportunity to learn, grow and improve our services and systems. You can send an email to support@digitalsprinkles.com with your complaint. You will receive a response acknowledging receipt of your complaint within 12 hours and then it will be escalated to the relevant person to deal with. We may request some additional information if necessary and we will try our best to resolve the issue as quickly as humanly possible.

We are happy to report that we have not received a single complaint yet!

We know that there are ‘Karens’ out there that will definitely “want to speak to the manager” at some point and we dread the day we are faced with such an unhappy person. When the time comes, we know we’ll deal with it graciously and if we messed up we’ll admit it, apologise and learn from our mistake. If the complaining person is just having a little tantrum and our team is being abused then we will swiftly end the conversation, because we place the emotional and psychological welfare of our team above all else.